Ballkeeper ships domestically and internationally via partner carriers and logistics providers, subject to availability for the destination country.
It is the customer's responsibility to provide the correct delivery address.
For international purchases, taxes, customs duties, import levies, and other charges imposed by the authorities of the destination country are the buyer's responsibility. These amounts are not included in the product price or the shipping cost.
Once the order has been dispatched, the carrier is responsible for transport and delivery. Delays may occur due to external factors, including but not limited to:
* customs procedures;
* customs inspections;
* weather conditions;
* strikes;
* high demand;
* logistical restrictions;
* force majeure events.
Delivery times provided at the time of purchase are estimates and are subject to change without prior notice.
Ballkeeper has no control over the logistics process once the package has been dispatched.
For international purchases, taxes, import duties, customs charges, or other fees determined by the destination country's authorities may apply.
These amounts are not included in the product price or shipping cost and are the sole responsibility of the buyer.
Ballkeeper does not refund taxes or fees charged by local authorities.
Carriers will attempt delivery in accordance with their own policies.
If delivery is not completed due to reasons such as:
* incorrect or incomplete address;
* recipient not present;
* refusal of delivery;
* non-payment of import taxes;
* failure to collect the package when made available by the carrier or customs; the order may be returned to Ballkeeper or considered abandoned, in accordance with carrier rules and local regulations.
In such cases:
* shipping costs will not be refunded;
* any fees charged by the carrier may be deducted from the refund;
Ballkeeper strives to provide an excellent experience for customers in any country.
If you need to request an exchange or return, please contact us within the timeframes specified below.
Right of Return
For purchases made directly on our website, we accept return requests within 7 calendar days of receipt, provided that:
* the product has not been used;
* it is in perfect condition;
* it is returned with its original packaging, tags, and accessories.
Upon receipt and approval of the inspection, the customer may choose:
* a refund of the amount paid; or
* credit for a new purchase; or
* an exchange for another product, subject to availability.
If the order is returned to the Ballkeeper store, the shipping costs originally paid will not be refunded, and any return costs may be deducted from the amount to be reimbursed.
If a product has a manufacturing defect, the customer must contact us within 30 days of receipt, providing photos and a description of the issue.
After inspection, Ballkeeper may:
* replace the product;
* send replacement parts, where applicable;
* issue a refund if a replacement is not possible.
Products showing signs of misuse, normal wear and tear, modifications, or damage caused by the customer will not be eligible for exchange or refund.
In the event of a confirmed manufacturing defect or a shipping error made by Ballkeeper, the company will cover the costs of both the return and the replacement shipment.
In all other cases (such as incorrect choice of model or color, personal preference, or change of mind), the customer is responsible for all shipping costs.
Refunds
Once the return is received and approved, the refund will be processed using the same payment method used for the original purchase, whenever possible.
The time it takes for the funds to appear in the customer's account may vary depending on:
* the financial institution;
* the card issuer;
* the payment method used.
Shipping costs, duties, import taxes, and other fees charged by third parties will not be refunded, except where required by applicable law.
Requests must be made exclusively through Ballkeeper's official channels.
Send an email to:
Including:
* order number;
* full name;
* destination country;
* reason for the request;
* photos of the product, where applicable.
If you have any questions, our team is always here to help.
Thank you for choosing BALLKEEPER!
